Privacy Policy

1. Introduction

Agent Lumen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business assistance platform.

By using Agent Lumen, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Account information (name, email address, profile details)
• Business information (company name, industry, business stage)
• Questions, messages, and content you submit to our AI assistant
• Communications with our support team
• Feedback and survey responses

2.2 Automatically Collected Information

When you use our service, we automatically collect certain information:

• Usage data (features used, time spent, interaction patterns)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information from third-party services you choose to connect with Agent Lumen, such as Google OAuth for authentication.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our AI-powered business assistance service
• Personalize your experience and improve our AI responses
• Analyze usage patterns to enhance our platform
• Communicate with you about your account and our services
• Provide customer support and respond to inquiries
• Send important notices and updates
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure platform security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our platform (hosting, analytics, customer support)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of our company
• Safety and Security: To protect the rights, property, or safety of Agent Lumen, our users, or others
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure hosting infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our AI models and services

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or business purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request limitation of processing
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us through our platform or support channels.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookies through your browser settings, but disabling cookies may affect your ability to use our service.

9. Children's Privacy

Agent Lumen is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete that information immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing an in-app notification

Your continued use of our service after the effective date of the updated policy constitutes acceptance of the changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Through our platform's support system
• By email at support@agentlumen.ai
• Through our website contact form